Umpqua Health is seeking an organized and relationship-driven Provider Relations Coordinator to join our Provider Network team. In this role, you will support high-quality, accessible care by managing accurate provider data, coordinating onboarding and engagement activities, and fostering strong communication across our healthcare system. As a key liaison between providers and internal teams, your work will enhance provider satisfaction, streamline operational workflows, and contribute to UHA’s mission of improving health outcomes for our community. 

Your Impact: 

• Develop and facilitate onboarding sessions and educational outreach for new providers, ensuring they are equipped with the tools, resources, and contacts necessary for successful integration into Umpqua Health’s network. 
• Serve as the first line of support for provider inquiries by addressing questions, resolving concerns, and escalating complex or sensitive issues to the appropriate department while maintaining a high level of customer service. 
• Design and implement feedback loops through provider satisfaction surveys, one-on-one interviews, and reporting dashboards to help drive continuous improvement and operational excellence. 
• Input, validate, and regularly update provider demographic, credentialing, and affiliation data using Panda and other internal systems to ensure accuracy, compliance, and up-to-date reporting capabilities. 
• Analyze trends in provider data to identify gaps in network adequacy, support value-based care initiatives, and assist in developing targeted engagement strategies for underperforming or high-impact providers. 
• Monitor and track provider performance and compliance with Medicaid, CCO, and regulatory benchmarks, collaborating with compliance and quality teams to ensure timely follow-through on corrective actions. 
• Foster strong, trust-based relationships with providers by maintaining open, proactive communication channels and ensuring they feel informed, supported, and valued as part of the care delivery ecosystem. 
• Partner with internal stakeholders, including clinical, operations, and IT teams, to support collaborative projects that enhance the provider experience, reduce administrative burdens, and improve care coordination. 
• Support ongoing efforts to refine and document internal workflows, policies, and procedures related to provider operations, ensuring consistent execution and regulatory readiness across the team. 
• Perform other duties as assigned to support Umpqua Health’s Vision, Mission, and Organizational Values.

Your Credentials: 

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; or an equivalent combination of education and experience. 
• At least 3 years of experience managing provider data or supporting provider operations within a healthcare delivery system. 
• Prior experience in a Managed Care Organization (MCO), Coordinated Care Organization (CCO), or within a Medicaid or Medicare environment strongly preferred. 
• Advanced proficiency in Microsoft Excel and working knowledge of provider data management systems, such as Panda; experience with reporting and analytics tools is a plus. 
• Demonstrated attention to detail in managing large datasets and maintaining up-to-date, audit-ready provider records. 
• Exceptional written and verbal communication skills, including the ability to adapt messaging to both technical and non-technical audiences. 
• Proven ability to prioritize, manage competing deadlines, and stay organized in a fast-paced, evolving environment. 
• Team player with a collaborative mindset, a service-first attitude, and a genuine commitment to health equity and community care. 

About Umpqua Health

At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health.

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.