• Collect language access data from providers and language service vendors via phone and email.
• Enter language access data into the Umpqua Health Business Intelligence (UHBI) Provider Portal accurately and in a timely manner.
• Respond to provider inquiries and support training related to language access data collection and reporting.
• Collaborate with internal teams to ensure training materials and guidance related to language access are clear, accurate, and aligned with program and regulatory requirements.
• Serve as a subject matter expert and point of contact for providers (especially teaching clinics) on improving language access data reporting and practices.

• Collect and enter quality measure data including but not limited to Social Determinants of Health (SDoH), prenatal and postpartum care, and Health Information Technology (HIT) survey data.
• Conduct provider outreach to support data collection for quality metrics and incentive programs through phone, email, and survey methods.
• Maintain accurate records and enter data into relevant healthcare databases.
• Track and fulfill quality-related incentive gift card programs; manage gift card inventory and mailing logistics.
• Monitor and compile responses from providers and members as needed.

• Build strong relationships with providers to promote understanding of UHA’s quality initiatives and deliver health promotion and quality improvement materials to provider offices in Douglas County.
• Partner with the Provider Relations team to maintain knowledge of the provider network and align outreach efforts.
• Collaborate with providers to address concerns or clarify expectations related to quality and data submission.
• Document communications and outreach activities consistently.

• Support the development of materials for provider meetings, such as slide decks or talking points.
• Contribute to Provider training efforts through webinars, workshops, and individualized guidance.
• Track tasks and communication updates with team and leadership.

• Working with a variety of personalities, maintaining a consistent and fair communication style.
• Satisfying the needs of a fast-paced and challenging company.

• Bachelor’s degree in healthcare administration, Business Administration, or related field or equivalent experience
• Minimum of 3 years of experience in quality improvement, provider relations, healthcare administration, or a related field.
• Strong understanding of healthcare operations, regulations, and industry trends.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and identify trends.
• Detailed oriented and organized.
• Proficiency in Microsoft Office Suite including Microsoft Excel Proficiency as well as healthcare management software.
• Experience in conducting quality measure monitoring preferred.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• No suspension/exclusion/debarment from participation in federal health care programs (e.g. Medicare/Medicaid)
• Proficient computer skills, including MS Office suite
• Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis.
• Experience working on a diverse team with different communication styles.
• Bi-lingual translation or translation capabilities a plus.
• No suspension/exclusion/debarment from participation in federal health care programs (e.g. Medicare/Medicaid)
• Proficient computer skills, including MS Office suite.
• No suspension/exclusion/debarment from participation in federal health care programs (e.g. Medicare/Medicaid)
• Proficient computer skills, including MS Office suite.

• Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis.
• Experience working on a diverse team with different communication styles.
• Bi-lingual translation or translation capabilities a plus,

• A typical office environment requires standing, sitting, walking, bending, and lifting 25 plus pounds. 
• Ability to travel and drive to in-person meetings as required.
• May be exposed to patient and environment conditions such as unpleasant sights, smells and contagious diseases (clinic only).

About Umpqua Health

At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health.

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.