Job Description| JOB TITLE | Provider Relations Representative | REPORTS TO | Manager, Provider Relations |
| STATUS | FT, Non-Exempt | WAGE RANGE | 16 (2024) |
| DEPARTMENT | Provider Relations | WORK LOCATION | Remote (travel to community for business need is required) |
| POSITION PURPOSE |
- The purpose of the Provider Relations Representative is to support our provider network and drive excellence in care delivery by serving as a service-driven and relationship-oriented liaison between Umpqua Health and our healthcare providers. In this highly collaborative role, you will ensure that provider needs are met, concerns are addressed, and organizational standards are consistently upheld. Success in this position requires strong communication skills, keen attention to detail, and the ability to thrive in a dynamic and evolving healthcare environment.
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| ESSENTIAL JOB RESPONSIBILITIES |
- Develop, implement and deliver provider training programs that promote high-quality, compliant care.
- Be the direct contact for providers when issues arise, need education or resources, help navigate contract agreements.
- Build and maintain positive working relationships with colleagues and provider personnel.
- Coordinate and participate in community provider events.
- Distribute notices and updates to the provider network. Answer questions and provide education.
- Project work, as assigned.
- Participate in internal and external audits as needed.
- Communicate provider demographic information changes to appropriate personnel and ensure changes were made correctly.
- Perform provider orientations and ongoing provider education, including onboarding and updating orientation materials.
- Collaborate with internal stakeholders on process improvement initiatives focused on enhancing the providers’ ability to meet network standards and the overall provider experience.
- Travel to off-site meetings and events as necessary.
- Comply with organization’s internal policies and procedures, Code of Conduct, Compliance Plan, along with applicable Federal, State, and local regulations.
- Perform other duties as assigned to support Umpqua Health’s Vision, Mission, and Organizational Values.
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| CHALLENGES |
- Working with a variety of personalities, maintaining a consistent and fair communication style.
- Satisfying the needs of a fast paced and challenging company.
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| QUALIFICATIONS |
Minimum Qualifications- Bachelor’s degree in related field, or equivalent experience.
- 3 years of provider relations, healthcare administration, health plan operations, or related field.
- Knowledge of health plan operations, Managed Care, Coordinated Care Organizations.
- Advanced proficiency in Microsoft Office tools, capability to learn new software.
- Proficiency in data collection, survey analysis and performance reporting.
- Detail oriented, able to multitask and prioritize multiple competing deadlines.
Preferred Qualifications: - Project management experience.
- Ability to work independently and take the lead on assigned projects.
- Team players with a collaborative mindset and commitment to health equity and community care.
- No suspension/exclusion/debarment from participation in federal health care programs (eg. Medicare/Medicaid)
- Proficient computer skills, including MS Office suite
- Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis.
- Experience working on a diverse team
- Experience working with different communication styles
- Bi-lingual translation or translation capabilities a plus
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| PHYSICAL DEMANDS |
| A typical office environment requires standing, sitting, walking, bending, and lifting up to 25 plus pounds |
| EQUAL EMPLOYMENT OPPORTUNITY |
UH is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UH makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy. |
| JOB DESCRIPTION ACKNOWLEDGEMENT |
| I have reviewed the attached job description as outlined above and understand that I am responsible for all duties as outlined and other tasks as may be assigned. I understand that if I need accommodation to perform the essential functions of my job that I must contact my supervisor or Human Resources as soon as possible to begin an interactive process. |
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| Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. |
About Umpqua Health
At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health.
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.